CARD FRAUD AWARENESS TRAINING

a)     INTRODUCTION TO BANK CARDS
b)     CARD SECURITY FEATURES
c)     TYPES OF FRAUD
d)     GUIDELINES FOR MERCHANT TO AVOID FRAUDULENT TRANSACTIONS
e)     THE IMPLICATIONS OF CARD FRAUD
f)       THE WAY FORWARD.

a)     INTRODUCTION TO BANK CARDS

GOALS:

  • Understand the relationship between the international associations and member banks.
  • Understand the meaning of terminology pertaining to bank cards.
  • Understand the various relationships involved in a card transaction.
  • Understand the transaction process.

Assessment Criteria:

  • The learner demonstrates an understanding of the relationships between the international associations and member banks.
  • The learner demonstrates an understanding of the definitions and terminology pertaining to bank cards.
  • [Range: BIN, Authorisation, Acquirer, Cardholder, Chargeback, CVV, CVC, CPP, Embossing, Expiry date, Hot Card, Issuer, Merchant, Magnetic Stripe, Floor limit, Hologram, POS].
  • The learner demonstrates an understanding of the relationship between:
  • (i)         the card issuer and cardholder,
  • (ii)        merchant acquirer and merchant and
  • (iii)       the merchant and cardholder 
  • The learner is able to explain the transaction process.

b)     CARD SECURITY FEATURES

GOALS:

  • Understand the difference between credit, debit and charge cards.
  • Identify and describe the security features of the different cards as prescribed by the various international associations.
  • Distinguish between a genuine and counterfeit credit and charge card.

Assessment Criteria:

  • The learner is able to identify and describe the difference between credit, debit and charge cards.
  • The learner is able to identify and describe the unique security features of Visa, Master, Diners and American Express cards.
  • The learner is able to distinguish between Visa, Master, Diners and American Express cards.
  • The learner is able to tell the difference between a genuine and counterfeit credit and charge card.

c)     TYPES OF FRAUD

GOALS:

  • Identify and understand the different types of fraud committed with bank cards.
  • Understand what is a counterfeit card.
  • Have a broad understanding of how card information can be compromised.

Assessment Criteria:

  • The learner is able to identify the 6 different types of fraud committed with bank cards.
  • The learner understands the meaning of the acronym MOTO.
  • The learner demonstrates an understanding of what constitutes a counterfeit card.
  • The learner is able to name and explain 3 different ways to counterfeit cards.
  • The learner demonstrates an understanding of laundering and factoring.
  • The learner demonstrates an understanding of how card information can be compromised.

d)     GUIDELINES FOR MERCHANT TO AVOID FRAUDULENT TRANSACTIONS

GOALS:

  • Know what steps to follow when dealing with a card transaction.
  • What a code 10 authorisation is.
  • Understand how to safely transact with credit cards in respect of e-commerce transactions.
  • Understand what security features should be on a legitimate identity document.
  • Distinguish between a legitimate and counterfeit identity document.
  • Identify suspicious behaviour of would-be fraudsters.

Assessment Criteria:

  • The learner is able to state the 6 steps to follow when dealing with a card transaction.
  • The learner is able to explain the term Code 10.
  • The learner is able to list 4 things that an e-commerce merchant should ensure when setting up their website.
  • The learner is able to list 6 things that an e-commerce merchant should know about the cardholder.
  • The learner should be able to explain when an e-commerce merchant should get authorisation for a local and foreign card.
  • The learner should demonstrate an understanding of what to look out for when transacting with credit cards for e-commerce transactions.
  • The learner should be able to list and explain 5 types of suspicious behaviours to look out for when dealing with bank cards.
  • The learner should list the security features on a legitimate identity document.

e)     THE IMPLICATIONS OF CARD FRAUD

GOALS:

  • Understand what a chargeback window is.
  • Know when a merchant's card acceptance facilities can be terminated due to excessive fraud.
  • Understand what a chargeback is.
  • Know how to prevent a chargeback.

Assessment Criteria:

  • The learner can explain what a chargeback window is.
  • The learner demonstrates knowledge of when a merchant's card acceptance facilities can be terminated.
  • The learner demonstrates an understanding of the term “chargeback”.
  • The learner is able to list 5 reasons how to prevent a chargeback.

f)       THE WAY FORWARD

GOALS:

  • Have an understanding of the latest technology.
  • Have a general idea of what the banks are doing to curtail bank card fraud.
  • Understand how the different initiatives will impact on the current credit card system.

Assessment Criteria:

  • The learner is able to state what is the latest technology in the card industry.
  • The learner is able to list 3 benefits of the chip card.
  • The learner demonstrates an understanding of what the banks are doing to prevent bank card fraud.

 

PROGRAMME OUTLINE

DAY 1

  • 08h00:     Learners to complete attendance register
  • 08h30:     Learners introduction
  • 08h45:     Expectations and ground rules
  • 09h00:     Introduce programme learning outcome and outcome for INTRODUCTION TO BANK  CARDS
  • 09h10:     Activities - INTRODUCTION TO CARD FRAUD
  • 10h00:     Tea break
  • 10h15:     Assessment
  • 10h45:     Go through slides for CARD SECURITY FEATURES and complete Activities
  • 11h45:     Assessment
  • 12h30:     Lunch
  • 13h15:     Go through slides for TYPES OF FRAUD and complete Activities
  • 14h15:     Assessment
  • 14h45:     Tea break
  • 15h00:     Go through slides for GUIDELINES TO AVOID FRAUDULENT TRANSACTIONS and complete Activities
  • 16h00:     Summarise the day's training and wrap up the Session.

DAY 2

  • 08h30:     Begin session – recap DAY 1 and do Assessments from GUIDELINES TO AVOID FRAUDULENT TRANSACTIONS
  • 09h30:     Go through slides for THE IMPLICATIONS OF CARD FRAUD and complete Activities   
  • 10h00:     Tea break
  • 10h15:     Assessment
  • 10h45:     Go through slides for THE WAY FORWARD and complete Activities
  • 11h45:     Assessment
  • 12h15:     Summarise Programme/Programme Evaluation
  • 12h30:     Conclusion.

A RiskWise Forensic Services Capability Statement
April 2008